PenSPRA's Join the Conversation

There's a lot of talk about the “customer service mindset” in K-12 education. Who are these customers and why does it matter for schools? School administrators have a unique “customer” base that is made up of students, families, business leaders, political leaders, staff, etc., who are smarter than ever before. They know what good service is and they expect it. Join us this Thursday, December 2 at 8:00 a.m. to hear from Sarah Roberson, Senior Education Advisor at Apptegy, about how to go beyond customer service and aim to create a culture of hospitality.